geimryk (geimryk) wrote in onehour_rants,
geimryk
geimryk
onehour_rants

RANT ALERT!

Ever had that feeling where you just want to punch a customer?
This lady satan comes in just now, and I recognised that frumpy face instantly. She picks out a couple of frames, and as I'm wrapping them, she starts ranting about how she was in one of our branches yesterday, where the service was appaling and the staff rude. "I don't do business with rude people like that!" She spat at me as she hands me her card as I rang up the sale. I just bit my tongue and smiled, handed her the slip to sign and bagged her purchase. As I did, I noticed that she was looking at me wondering where she'd seen me before....

YOU THINK??? I WAS THE ONE THAT HAD TO LISTEN TO YOUR ARROGANT AND INCESSANT WHINING YESTERDAY YOU B*TCH!

God knows I can be assertive when it comes to dealing with difficult customers, but this was not one of those cases. I was coming out of the storeroom carrying a huge box of frames, when she growls at me "Can I get some assistance here??" The fact that I didn't drop the box in the middle of the sales floor and run to her aid obviously infuriated her. She was looking for a frame and mounting board for a 5x7 print, but didn't like the way they looked, and as I explained to her that all the boards are in correct scale to the conventional print sized, she shouted at me "THAT'S HOW I WANT IT SO IT SHOULD BE!" No kidding. She then pondered it for a while, and then walked out. Just how is that poor and rude service? Yesterday I bent over back, front and sideways, sometimes serving up to three customers at at time, and they made their appreciation known. I should track down some of those people and have then testify against her....

I wish I'd have spoken up and said something just now, but I'm a money whore, and didn't want to lose the sale, for the frames she was buying have been sitting there for a year without shifting.
Will make an interesting tale to share with teh others at the manager meeting tomorrow..*snicker*
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